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Rule No. 11 Make it easier for the customer to do their job.

Target audience: Mechanics

Problem: It is cumbersome to look through a complete IOM Manual for a piece of equipment to find what you need because the manuals are so generic they try to cover every model they manufacturer.

Solution: I created “Cheat Sheets” for certain tasks that can be laminated and attached to a D-ring and kept in a mechanics locker for when he needs it.

I call them ...