Rule No. 11 Make it easier for the customer to do their job.
Target audience: Mechanics
Problem: It is cumbersome to look through a complete IOM Manual for a piece of equipment to find what you need because the manuals are so generic they try to cover every model they manufacturer.
Solution: I created “Cheat Sheets” for certain tasks that can be laminated and attached to a D-ring and kept in a mechanics locker for when he needs it.
I call them ...Continue Reading →